What To Do in Case of Payment Issues When Buying a License or Subscription?

• Make sure that you have entered the details such as bank card number, name and zip code correctly.
• Update your payment details if your bank card has expired.
• If the payment was declined, try another payment method. For example, a different bank card.
• If the payment page is displayed incorrectly, try opening it in the incognito (private browsing) mode.
• If after completing the purchase you received a request for additional information, for example, a photo of your ID, then you have entered some details incorrectly. Please provide the required additional information or make another order with correct details.

If you experience other issues, submit a request to Kaspersky Customer Service by choosing the topic of your request.